Policies
Please take the time to read over our policies which contain important information about your appointment and expectations for a professional and therapeutic experience. Thank you for your cooperation. If you have any unanswered questions or need more information, feel free to call or text!
Your Responsibilities as a Client:
Please show up on time for your appointment. If you arrive late we will do our best to accommodate but there will be no added time to make up for the time lost. Clients are to behave in an ethical way. Your therapist has the right to immediately terminate the service if any inappropriate comments or behaviors are made and legal actions may be taken. Clients have the right to end the service anytime. However, ending the service early still requires full payment. Services that have ended early because of inappropriate behaviors from clients will also require full payment and will be asked to not book again. At Ambrosia Massage LLC, we do our best providing professional massage therapy treatments tailored to promote routine relaxation, stress relief, and overall wellness.
You have the right to control your experience:
We want you to feel comfortable during your service, never hesitate to ask for accommodations. Tell your therapist what you want and don't want in your service. Clients may undress to your level of comfort, you may leave your undergarments on, leave everything off, or only undress from the waist up. As long as you are comfortable, rest assured our therapist can effectively provide a massage regardless. The therapist will leave the room when it is time for the client to undress. Time to undress and dress is already included in the service. Clients will be covered at all times with our secure draping techniques and only the area that is being worked on is uncovered. Clients can also request adjustment of pressure, music, music volume, lighting, temperature of the table and amount of conversations from the therapist.
For the Safety and Comfort of our clients
Off limits and zero tolerance zones, these areas are not to be worked and is considered inappropriate to do so. Private areas such as cleavage and breast tissue, genitalia, upper half of medial thigh, anal area. Gluteal region should only be worked over the sheet and a written and verbal permission from the client is required. This included the Gluteal muscles and the deep six lateral rotators. The abdominal area is a sensitive area to work on and should only be performed by a proficient therapist. If comfortable, a written and verbal permission from the client is required to work in the abdominal area.
All massage services includes complimentary: warming eye mask for comfort, neck pillow on request, refreshments (drinks and light bites-if provided), sound-therapy and aromatherapy. It is not required and it is up to the clients discretion and the clients responsibility to keep up with the complimentary services. By accepting the complimentary services means, therapists are not responsible for any allergic reaction caused by the complimentary services. Adding targeted hot stones does not include extra time in service. Scheduled times include intake consolation and dressing. Prices subject to change. Pricing does not include taxes, fees or gratuity. Gratuity is not required but appreciated. By booking clients are agreeing to all polices
When booking a 50% deposit is required to secure your appointment time. The rest of the total will be applied at checkout after your service.
Cancellations must be communicated at least 24 hours in advance to prevent a loss of your 50% deposit. To assist with your scheduling, a courtesy reminder will be sent 48 hours prior to your appointment. If appointments are canceled 48 hours prior, the deposits are eligible for a refund. Or if the client wishes to reschedule they may use that deposit towards the new appointment. To reschedule, please contact us to reschedule within 48 hours of appointment, any deposit made will go toward the new appointment. In the interest of health and safety, if you exhibit any signs of illness, such as fever or coughing, we kindly request that you reschedule your appointment. Please note that failure to attend your scheduled appointment will result in the complete forfeiture of the nonrefundable deposit. By providing your credit card information, you grant us the authority to charge the specified amount for services rendered, fully understanding that this deposit is nonrefundable, irrespective of attendance. We appreciate your understanding and cooperation regarding this policy.
Clients can cancel 48 hours before their appointment. If appointments are canceled 48 hours prior, the deposits are eligible for a refund. Or if the client wishes to reschedule they may use that deposit towards the new appointment. To reschedule, please contact us to reschedule within 48 hours of appointment, any deposit made will go toward the new appointment. Refunds may take 3-5 business days to fully process
No-Call, No-Show Policy In the event of a "no-call, no-show," the therapist will make a reasonable effort to contact the client. As a one-time courtesy, the client is permitted to reschedule their appointment within seven (7) days of the original booking time. This request must be made within 24 hours of the missed appointment. Failure to communicate or reschedule within this timeframe will result in the forfeiture of the initial deposit.
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The therapist is committed to providing safe, professional, and respectful massage therapy services. Professional boundaries will be maintained at all times, and each client’s right to privacy, modesty, and comfort will be respected. Massage therapy will be provided only within the scope of professional training and licensure, and clients will be referred to appropriate healthcare professionals if their needs extend beyond the therapist’s scope of practice.
Clients are encouraged to communicate their preferences, comfort levels, and concerns at any point during the session. Professional draping will be used at all times to protect privacy, with only the area being treated exposed. Clients may remain partially clothed if preferred, as massage can be performed effectively regardless of the level of undress. At any time, clients have the right to stop or modify the session.
Harassment, inappropriate behavior, or requests outside the scope of professional massage therapy will not be tolerated. Both the client and the therapist reserve the right to end a session immediately if boundaries are crossed. All client health and personal information will be kept strictly confidential in accordance with HIPAA and professional standards.
The therapist is dedicated to continuing education in order to enhance skills and knowledge, and will uphold honesty, integrity, and compassion in all professional interactions. A safe, inclusive, and welcoming environment will always be maintained for all clients, regardless of background, identity, or ability.
It is Ambrosia Massage LLC's policy to reinforce with all new clients that massage therapy is not in any way a sexually oriented business. It is unfortunate that the term "massage" has been used as a cover for prostitution. Sexually oriented businesses using that term are illegal and usually involved in human trafficking. Because of this illegal activity confusing the public, it is necessary for me to make it clear that any sexualizing of the massage session, all forms of harassment, and any type of solicitation will result in the immediate end of the session. The client is expected to leave the massage area and will not be rebooked. The incident will be recorded and reported to local law enforcement. This is why a client will not be scheduled for massage sessions unless they provide an accurate name, address, and phone number. Clients seeking therapeutic massage appreciate this strict zero-tolerance policy knowing that it assures them of a safe professional health care environment Email correspondence to and from this address may be subject to the North Carolina Public Records law and may be disclosed to third parties by an authorized state official. (NCGS. ch. 132)
Messaging Privacy Policy
Effective Date: 10/14/2025
Ambrosia Massage, LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting
your personal information. This Privacy Policy explains how Ambrosia Massage, LLC collects
and uses information about you when you opt-in to receive SMS messages from us.
Information We Collect:
When you opt-in to receive SMS messages, we collect:
Your phone number
Consent to send SMS messages
Your email address
Your basic contact information
Your messaging history
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact
us or automatically, such as when you interact with our website.
How We Use Your Information
We use your information to:
Send you the SMS messages you’ve opted in to receive
Provide updates, promotions, or other relevant content based on your
preferences
Choices and Controls
To operate our business
You can opt out of receiving SMS messages at any time by replying STOP to any message we
send you. You can review our Terms https://ambrosiamassage.care/terms-and-conditions for
additional information about the opt-out process.
To Whom We Disclose Your Information
We may disclose your information to our affiliated companies; to third party service providers,
business advisors, or consultants who provide services to us; in connection with a merger,
acquisition, reorganization, restructuring, financing transaction or sale of assets; as required by
law or administrative order; to assert claims or rights or to defend against claims.
We do not share your personal information, phone number, or SMS consent opt-in data with
third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure.
Updates
We may periodically update this privacy policy. If we make material changes that have a
substantive and adverse impact on your privacy, we will provide notice on this website prior to
the change becoming effective. We encourage you to periodically review this page for the latest
information about our privacy practices.
How to Contact Us
You can reach us by texting the word HELP for support to 828-468-8107 You may also contact
us directly at mai.ambrosiamassage@gmail.com or 828-468-8107.
We are committed to protecting your privacy. Your personal information is collected and used strictly for operational purposes, such as providing and maintaining our services. We do not use your data for any other reason.
- Data Usage: Your information is used solely to deliver, support, and improve our services.
- Data Sharing: We may share your data only with third-party providers who assist us in operating our services. These providers are required to use your information exclusively for service provision and are not permitted to sell or use your data for any other purpose.
- No External Transfers: Your data will not be transferred to external organizations under any circumstances.
- Security: We implement strict security measures and internal policies to prevent unauthorized access, disclosure, or sharing of your data.
If you have any questions about our privacy practices, please contact us:
Email: mai.ambrosiamassage@gmail.com
Phone: 828-468-8107
Mailing Address: 1333 2nd St Ne Suite 312 Hickory NC 28601